Terms and Conditions

 Introduction

Welcome to our website, which facilitates the wholesale and retail trading of pet accessories and pet food items imported from outside the UAE and distributed across the GCC. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

 1. Definitions

- **Retail Customer: ** An individual purchasing goods for personal use.

- **Wholesale Customer: ** A business entity purchasing goods for resale or large-scale use.

- **Products: ** Pet accessories and pet food items available on our website.

- **Agreement: ** The contract between the customer and us, including these Terms and Conditions.

2. Payment

- **Retail Customers: ** Payment must be made through the available payment methods on our website at the time of purchase.

- **Wholesale Customers: ** Must complete the Customer Relationship Management (CRM) form and sign an agreement detailing the terms of credit and purchase.

3. Delivery

- **Retail Customers: ** Delivery of items will be made in good condition and is subject to order confirmation.

- **Wholesale Customers:** Delivery will be made within 48 hours during normal business days. Delivery times may be affected by special conditions and public holidays, in which case delivery will be made as early as possible.

4. Returns and Refunds

- Customers can return items if they are damaged or not as described in the images on our website. Returns must be initiated within 5 days of delivery.

- Products must be returned in their original packaging and condition.

5. Credit Customers

- Wholesale customers with credit agreements must adhere to the credit limit and payment terms specified in their agreement.

- Failure to make payments on time may result in the termination of the contract and the reclaiming of unpaid goods from the customer's premises.

6. Special Conditions

- We reserve the right to take back items from retail shops of customers who have unpaid balances or have discontinued their premises.

- In the event of any special or unexpected incidents, we reserve the right to make and execute decisions as necessary.

7. General Terms

- **Product Availability: ** All orders are subject to product availability. We reserve the right to limit the quantity of products we supply, supply only part of an order, or to divide orders for delivery.

- **Pricing:** All prices are subject to change without notice. Prices are inclusive of VAT where applicable.

- **Order Confirmation:** Acknowledgment of an order means that your order request has been received; it does not mean that your order has been accepted or shipped.

- **Changes to Terms:** We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms as changed.

8. Liability

- We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use the website or products purchased from us.

9. Governing Law

- These Terms and Conditions are governed by and construed in accordance with the laws of the UAE. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the UAE.

10. Contact Information

- If you have any questions about these Terms and Conditions, please contact us at info@alzahrah.ae .

By using our website and placing orders, you agree to these Terms and Conditions. If you do not agree, please do not use our website.

Privacy Policy

  Introduction

At **buy.saaspaws.com**, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, which handles wholesale and retail trading of pet accessories and pet food items. It also explains your rights concerning your personal data and how you can control it. By using our website, you agree to the collection and use of information as described in this policy.

### 1. Information We Collect

#### 1.1 Personal Information

We may collect the following personal information when you interact with our website:

- **Identification Data:** Name, email address, phone number, shipping address, billing address.

- **Account Data:** Usernames, passwords, and account preferences.

- **Transaction Data:** Payment details, purchase history, and order preferences.

- **Communications:** Messages, inquiries, or feedback that you send to us.

#### 1.2 Non-Personal Information

We may also collect non-personal information such as:

- **Usage Data:** Browsing behavior, referring/exit pages, time spent on the website, and clicks.

- **Device Data:** IP address, browser type, operating system, and device information.

- **Cookies and Tracking:** Information from cookies, pixels, and other tracking technologies used to analyze and improve user experience.

### 2. How We Use Your Information

#### 2.1 To Provide and Improve Services

- **Order Processing:** To process and deliver your orders and provide you with status updates.

- **Customer Support:** To respond to inquiries, provide support, and resolve any issues.

- **Personalization:** To enhance your experience by personalizing the products and content displayed on our website.

- **Transaction Security:** To ensure secure payments and fraud prevention.

#### 2.2 Marketing and Communication

- **Promotional Communications:** With your consent, we may use your contact information to send you marketing emails, special offers, and newsletters.

- **Targeted Advertising:** We may use your data for online advertising campaigns tailored to your interests.

- **Opt-Out:** You can opt out of receiving marketing communications at any time by following the unsubscribe link in the email or by contacting us directly.

#### 2.3 Compliance and Legal Obligations

- **Legal Compliance:** We may use and disclose your personal information as required by law, regulations, or court orders.

- **Protection of Rights:** To enforce our terms, policies, and agreements, and protect the rights, property, or safety of our users or others.

### 3. Data Sharing and Disclosure

#### 3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, including:

- **Payment Processors:** To process secure payments and handle financial transactions.

- **Shipping Partners:** To facilitate the delivery of your orders.

- **Marketing Partners:** To help us run marketing campaigns and provide you with personalized advertising.

These third parties are obligated to protect your information and use it only for the services we have contracted them for.

#### 3.2 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity.

#### 3.3 Legal Disclosures

We may disclose your personal data when required by law or when necessary to:

- Comply with legal processes and government requests.

- Prevent, detect, or investigate fraud or other illegal activity.

- Protect the safety and rights of individuals, the public, or the company.

### 4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, accounting, or reporting obligations. Afterward, your information will either be securely deleted or anonymized.

### 5. Your Rights

#### 5.1 Access and Correction

- You have the right to access, correct, or update your personal information by logging into your account or contacting us directly.

#### 5.2 Data Portability

- You may request a copy of the personal data we hold about you in a structured, commonly used, and machine-readable format.

#### 5.3 Deletion and Restriction

- You can request the deletion or restriction of your personal data, subject to certain exceptions where we may be required to retain the information for legal reasons.

#### 5.4 Objection to Processing

- You can object to the processing of your personal data for direct marketing or other purposes based on legitimate interests.

### 6. Data Security

We implement robust security measures, including encryption, firewalls, and secure servers, to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, **we are not responsible for any breach of security beyond our reasonable control**, including but not limited to, attacks by hackers, technical failures, or third-party service issues. While we take reasonable steps to safeguard your data, **we cannot guarantee the absolute security of information transmitted via the internet**.

### 7. Cookies and Tracking Technologies

#### 7.1 Use of Cookies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. This helps us enhance your experience, analyze site traffic, and offer personalized content and advertisements.

- **Essential Cookies:** Necessary for the website's operation.

- **Analytical Cookies:** Help us understand website performance and improve user experience.

- **Marketing Cookies:** Used to show ads relevant to your interests.

#### 7.2 Cookie Control

You can manage cookies through your browser settings, allowing you to accept or reject the use of cookies. However, disabling cookies may affect the functionality of the website.

### 8. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. **We will not be responsible for the security of your data once it has been transferred to another jurisdiction, unless required by applicable law.** We ensure that such transfers comply with applicable data protection laws through standard contractual clauses or other appropriate safeguards.

### 9. Third-Party Links

Our website may contain links to third-party websites or services. **We are not responsible for the privacy practices, content, or security of these external sites.** We recommend reviewing their privacy policies before providing any personal information.

### 10. Children's Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will promptly take steps to delete it.

### 11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date. **We will not be responsible for any failure to inform you of such changes, and your continued use of the website constitutes your acceptance of the updated policy.**

### 12. Disclaimer and Limitation of Liability

While we make every effort to protect your personal information and ensure the accuracy of our policies, **we are not responsible for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of your personal data or the operation of our website**, even if we have been advised of the possibility of such damages.

### 13. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

ALZAHRAH GROUP

UNITED ARAB EMIRATE