Privacy Policy

Last updated: 8 November 2026

This Privacy Policy explains how Jabal Alzahrah General Trading LLC (“Alzahrah”, “we”, “us”) collects, uses, shares and protects personal data when you use our wholesale website pets.alzahrah.ae and the Zahrah Pets mobile app (together, the “Services”). We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable UAE laws.

1. Who we are

Jabal Alzahrah General Trading LLC is the data controller.
Address: Shed 02 & Shed 08, Schon Business Plaza, Umm Al Thoub, Umm Al Quwain, United Arab Emirates
TRN: 104068938000003
Email: admin@alzahrah.ae · Phone: +971 4 345 5514

2. Who the Services are for

The Services are for registered business customers (pet shops, clinics, groomers and other trade buyers). They are not directed at children, and we do not knowingly collect data from anyone under 18.

3. Personal data we collect

Account and business details: contact name, company name, email, mobile and WhatsApp number, delivery and billing addresses, TRN.
Wholesale application documents: trade licence, VAT certificate, Emirates ID or other documents you upload, including photos taken with your camera.
Orders and account history: quotations, orders, deliveries, invoices, payments, credit terms, wallet balance, coupons and loyalty points.
Communications: support tickets, chat messages and emails with our team.
Payment information: payment amount, status and reference. Card numbers are entered directly on the secure page of our payment processor (BOTIM Money / PayBy) and are never received or stored by us.
Technical data: a secure login token and device name to keep you signed in, IP address and basic server logs for security. The website uses essential cookies for sign-in, cart and language.

We do not use advertising, analytics trackers or cross-app tracking, and we do not sell personal data.

4. Why we use it (purposes and legal basis)

To review wholesale applications and verify businesses: steps before a contract, and legal obligations.
To show your trade prices and stock, process orders, deliver goods, invoice and collect payment: performance of our contract with you.
To meet tax, accounting and anti-fraud obligations, including FTA VAT record-keeping: legal obligation.
To provide customer support and send service messages about your orders, invoices and account: contract and legitimate interest.
To send offers or news, only where you have agreed. You can opt out at any time: consent.

5. Who we share it with

Payment processor: BOTIM Money / PayBy (Astra Tech), to process card, Apple Pay and wallet payments.
Delivery partners: name, phone and address needed to deliver your order.
Technology providers: hosting and email providers who process data on our instructions under confidentiality obligations.
Authorities: when required by UAE law, for example the Federal Tax Authority.

Some providers may store data on servers outside the UAE. Where that happens, we make sure appropriate protection is in place as required by the PDPL.

6. How long we keep it

We keep account data while your account is active. After an account is closed, we delete or anonymise profile data. We keep invoices, orders and payment records for as long as UAE law requires: at least 5 years for VAT records, and up to 7 years for corporate tax records. We keep wholesale application documents for as long as the trade relationship lasts and the law requires.

7. Security

All connections use HTTPS encryption. Passwords are stored only in hashed form. Access to customer data is limited to authorised staff. Mobile sessions use revocable tokens, and changing your password signs out your other devices.

8. Your rights

Subject to the PDPL, you may ask to access, correct, delete or receive a copy of your personal data. You may also ask us to restrict or object to processing, and withdraw consent to marketing. You can update most details yourself in the app under Account → Your Account. To delete your account, see Account deletion. For other requests, email admin@alzahrah.ae. We reply within 30 days. If you are not satisfied, you may complain to the UAE Data Office.

9. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with its date at the top.

10. Contact

Jabal Alzahrah General Trading LLC
Shed 02 & Shed 08, Schon Business Plaza, Umm Al Thoub, Umm Al Quwain, United Arab Emirates
admin@alzahrah.ae · +971 4 345 5514